When is the promotion running?

There are 3 stages to the promotion.

1. PURCHASE 
You must buy a Nivea Luminous630 products from 24th March and 1st July 2025.

2. TRIAL
There is a 14 day period from the date on your proof of purchase before you’re able to claim. This allows 14 days to trial the product.

3. CLAIM
If you are dissatisfied with the product, complete the online form at www.nivea.co.uk/moneybackguarantee between 14 days and 60 days from the date of purchase. Part of the form requires you to upload a picture of your receipt. The final online claim date is 08.09.25.
Once you have completed the form, please post your receipt to our PO Box: Nivea MBG, PO Box 99, Dept 1000, Aylesbury HP19 8TY. The final date to post the proof of purchase is 08.09.25.
Upon arrival of your receipt, your online claim will be verified within 14 days. All valid claims will receive a refund for the price paid for their product.

Which products is the promotion running on?

Subject to availability, the promotional product is:

• NIVEA Cellular Luminous630 2in1 Anit-Age & Spot Serum
• NIVEA Luminous630 Anti-Stretch Mark Body Oil Serum 100ml
• NIVEALuminous630 Anti-Stretch Marks & Dark Spots Body Cream 200ml
• NIVEA Luminous630 Regenerating Night Cream
• NIVEA Luminous630 Anti-Dark Circle Eye Treatment
• NIVEA Luminous630 Tinted Serum
• NIVEA Cellular Luminous630 Anti-Spot Fluid Cream 40ml
• NIVEA Cellular Luminous630 Anti-Spot Fluid Cream 40ml
• NIVEA Men Anti-Age Power 2 IN 1 Moisturiser SPF 30 30ml
• NIVEA Men Anti-Age Power 2 IN 1 Serum 30ml

Where can I buy the products?

You must buy a NIVEA Luminous630 product in any UK retailer, either in-store or online. Make sure to keep your receipt as your proof of purchase, including any digital invoice. 

Who can participate?

You must be a resident in the UK and over the age of 18.

The product was reduced, how much money will I get back?

You will get the amount back which you paid for the product. We will validate claims using the receipt provided to check the amount paid.

Can I claim money back on more than one product?

No, maximum 1 claim per household.

I’ve lost my receipt, can I still claim?

No, unfortunately you must have a valid receipt to participate in the promotion as proof of purchase, including digital invoice.

I haven’t received my payment, when will I be refunded?

Payment will be via bank transfer and will be made within 28 days of receiving the physical proof of purchase.

Who do I contact if I have any questions?

Please contact, customerservice@niveambg.co.uk, who will be able to answer any questions.